FAQs

• Remove any pins/tags.
  
• Dampen a soft cloth with lukewarm water; add a tiny drop of mild soap.
  
• Gently wipe the nylon. Over the embroidered letters, dab rather than scrub.
  
• For dried mud near stitches, use a very soft brush around (not on) the letters.
  
• Wipe again with clean water until no soap remains (residue attracts dirt).
  
• Blot with a towel and air dry flat away from heat/sun.
  

Important

• No bleach, stain removers, solvents, or fabric softener.
  
• Don’t soak for long or machine-wash/tumble-dry.
  
• Rinse after saltwater or chlorine and dry the hardware.

• Do not scrub the letters; use a lint roller for fluff or hair.

• If you notice a tiny loose end, trim carefully,do not pull. Then quickly seal the cut nylon edge with a lighter, but very brief pass to melt the fibers.

Important

Keep the flame away from embroidery and hardware, work in a ventilated area, and let it cool fully before use.

• Slightly off-straight stitching is normal on sturdy, flexible nylon.

• Use the two-finger rule, snug but comfortable. Recheck after grooming or growth.

• Inspect stitching, eyelets, and buckle monthly; discontinue use if you see fraying or damage.

Important

• Not for tie-outs or unattended tethering. Do not attach to cables, stakes, or fixed objects.

• For supervised use only. Never leave your dog tied up and unattended.

• Do not use with tie-out cables or to secure a dog to a fixed point; this can cause injury and damage the product.

Pins & dog tags (18K gold-plated stainless steel)

• Rinse after rain, mud, or beach days; dry thoroughly. Avoid harsh cleaners, chlorine, and perfume. Polish gently with a soft cloth, micro-scratches from normal wear are normal.

Collar and leash hardware ( zinc alloy, gold-tone finish)

• Keep dry where possible. After water, saltwater, or chlorine exposure, rinse with fresh water and dry well. Avoid metal polishes/abrasives (they can thin the finish). Cosmetic wear over time is expected.

General tips

• Wipe off grit/sand promptly, don’t store damp, and remove the collar for swimming when you can to prolong the finish.

• Nylon handles rain; rinse after heavy mud or saltwater and let it dry fully.

• Avoid prolonged soaking or storing the collar while damp.

What can I engrave?

• Your dog’s name and/or your phone number. See character limits on the product page.

Front and back engraving

• Laser engraving available on both sides.

• You can choose the same or different text per side.

• Character limits apply per side.

Finish and material

• 18K gold-plated stainless steel for a polished look and lasting durability.

Font options by size

• XS and S widths use our standard font for best legibility (space is limited).

• M, L, and XL offer multiple font choices.

Will the embroidery be perfectly straight?

• Each collar is stitched by us on sturdy, flexible nylon, so a tiny wiggle or slightly off-straight letters can happen.

• We hand-check every piece to keep it neat and readable; small variations are normal and part of the handmade charm.

Thread color tips

• For best readability, choose high-contrast thread (light on dark collars, dark on light).

• Metallic or very pale tones can read softer/subtle in real life.

Name length and letter size

• Longer names may require slightly smaller letters or tighter spacing to fit neatly within the collar width.

• Character limits are shown on each product page.

Special characters

• To keep quality high, we don’t guarantee perfect results with accents (ë, à, é), so we leave them out.

How to measure your dog’s neck

• Measure where the collar sits, snug but not tight, then add two fingers for comfort. Need help? View our Size Guide.

• We can cancel or edit your order if production hasn’t started or the parcel hasn’t shipped. Contact us as soon as possible.

• Once in production or shipped, changes aren’t possible.

Benelux

• Belgium - 2–4 business days
  
• Luxembourg - 2–4 business days
  
• Netherlands - 1–2 business days
  

Nordics

• Åland Islands - 4–7 business days
  
• Denmark - 3–5 business days
  
• Faroe Islands - 5–9 business days
  
• Finland - 4–7 business days
  
• Iceland - 5–8 business days
  
• Norway - 4–7 business days
  
• Sweden - 3–6 business days
  

Central Europe

• Austria - 3–5 business days
  
• Czechia - 3–6 business days
  
• France - 3–5 business days
  
• Germany - 2–4 business days
  
• Hungary - 3–6 business days
  
• Liechtenstein - 3–5 business days
  
• Poland - 3–6 business days
  
• Slovakia - 3–6 business days
  
• Switzerland - 3–6 business days
  
• United Kingdom - 3–5 business days
  

Southern Europe

• Andorra - 4–7 business days
  
• Cyprus - 6–10 business days
  
• Gibraltar - 4–7 business days
  
• Greece - 5–8 business days
  
• Italy - 3–6 business days
  
• Malta - 5–8 business days
  
• Monaco - 3–5 business days
  
• Portugal - 4–7 business days
  
• San Marino - 4–6 business days
  
• Spain - 3–6 business days
  
• Vatican City - 4–6 business days
  

Eastern & Southeastern Europe

• Albania - 5–9 business days
  
• Armenia - 6–10 business days
  
• Azerbaijan - 7–12 business days
  
• Belarus - 7–14 business days
  
• Bosnia & Herzegovina - 5–9 business days
  
• Bulgaria - 4–7 business days
  
• Croatia - 4–6 business days
  
• Estonia - 4–7 business days
  
• Georgia - 6–10 business days
  
• Kosovo - 5–9 business days
  
• Latvia - 4–7 business days
  
• Lithuania - 4–7 business days
  
• Moldova - 5–8 business days
  
• Montenegro - 5–8 business days
  
• North Macedonia - 5–8 business days
  
• Romania - 4–7 business days
  
• Russia - 10–20 business days
  
• Serbia - 5–8 business days
  
• Slovenia - 3–6 business days
  
• Turkey - 5–9 business days
  
• Ukraine - 6–12 business days
  

Important

Delivery times are estimates in business days.

• Customs checks for non-EU destinations such as the United Kingdom, Norway, Switzerland, and Iceland can add extra days.
  
• Local public holidays anywhere along the route can slow carrier and customs processing.
  
• Carrier delays due to strikes, weather, or network disruptions can extend delivery times.
  
• Remote areas and islands (e.g., Greek islands, Azores/Madeira, Canary Islands, Åland, Faroe) may take longer.
  
• Address issues, failed delivery attempts, or pick-up point holds can add time.
  
• Security screening or additional border controls on certain routes may cause delays.
  
• Small tracking gaps can occur when parcels transfer between partner carriers; the parcel is still in transit.

• If tracking hasn’t updated for several days or shows delivered but you can’t find the parcel, contact us.

• We’ll open a carrier investigation and update you along the way.

• Investigations typically take 7–14 business days (varies by carrier and country).

Important

• Please check with household members, neighbors, and your local pick-up point before contacting us.

• Pins work only on Squffy products with pre-punched, reinforced eyelets. Puppy collars (XS/S) are not compatible.

How to keep pins secure

• Install pins into our pre-punched, reinforced eyelets and tighten until snug, don’t over-tighten.

• Check them occasionally (e.g., weekly or after big adventures) and give a quick re-tighten if needed.

• A small screwdriver is included with every set.

Workdays

• we ship within 24 hours after payment is received.

Personalized items

• also ship within 24 hours, we make them in-house.

Weekends and Dutch public holidays

• ships the next business day.

• You’ll receive a tracking link as soon as your order ships.

Important

• In rare cases (e.g., very high order volume or an address issue), dispatch may take a little longer. We’ll email you if that happens.

• We’ll make it right. Contact us with your order number and photos.

• Personalized items are made just for you and can’t be returned.

• Return window for non-personalized items: 14 days from delivery to notify us, then 14 more days to send it back.

• Refunds include the original standard shipping; return shipping is at the customer’s expense unless stated otherwise.

• Original standard shipping is refunded; return shipping is your responsibility unless stated otherwise.

• Refunds are issued to your original payment method within 14 days of approval (we may wait until receipt or proof of return).

How to start a return or claim

• Email us with your order number, reason, and photos (if damaged/incorrect). Contact us.

• We’ll reply with return instructions and the return address.

• Pack items securely in original packaging to avoid damage in transit.

• If a fault appears under normal use, contact us with photos and your order number so we can repair or replace where appropriate.

Important

• Wear and tear is not a defect.

What isn’t covered

• Normal wear (scratches on plating, fading, pilling, scuffs).

• Damage from chewing, rough play beyond normal use, or misuse.

• Corrosion or discoloration from saltwater, chlorine, perfumes, or harsh cleaners.

• Modifications or use with non-compatible accessories (e.g., forcing pins into non-reinforced holes).